FAQ

♦ How Do I Create an Account?

Hover over the My Account icon located in the top right hand corner and click on Create Account. Fill out the form completely and click Create Account when completed. A confirmation email will be sent to you.

♦ I Forgot My Password. What Do I Do?

Click HERE to access password reset page. Enter the email associated with your account and you will be sent a password reset link.

♦ How Do I Change or Add an Address?

Click HERE to log into your account. Once logged in, you can edit and add addresses under Account Detail.

♦ Can I Change or Cancel My Order After I Place It?

If you need to make any changes to your order, please call us at (213) 500 - 6436 or email order@shopcharmingyou.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Order cannot be cancelled once they have begun processing.

♦ What Size Do I Order?

We know that every customer has her own unique shape, which means there is no foolproof way to find the perfect size when shopping online. We do provide a general sizing chart, product description and other details on every single product page to help you figure out what you need. Please see size charts in every product post. If you are still not sure about the sizing, please email or call us and we are happy to assist you. 

♦ How Do I Use Store Credit?

 To use store credit, please sign up and log in before or during the check out. You can find Store Credit under ACCOUNT DETAIL in your Account page. Click Store Credit and a Store Credit pop up window will show up, and you will see the balance, personailzed code, and history of Store Credit. You can apply the personalized code in your check out page to use Store Credit.

Add Store Credit section is for adding any codes that you receive from promotions. Simply add a code from promotion and it will be applied to the balance. If you still have any questions regarding Store Credit, please contact us at order@shopcharmingyou.com for assistance.  

 

 

Shipping

 

♦ What Shipping Methods Do You Offer?

  • Standard Shipping(Shipped via UPS or USPS)

Charming You offers FREE SHIPPING on all domestic orders (Except Hawaii, Alaska, and Canada). Processing time typically takes between 1-2 business days to be fulfilled and shipped. Orders shipped via standard delivery typically arrive in 3 - 7 business days (Monday through Friday, not including holidays). 

  • For Hawaii, Alaska, and Canada Customers:

There will be $8 flat rate standard shipping charges for Hawaii, Alaska and Canada orders. Please allow extra 1 - 3 business days shipping time. 

♦ Where Do You Ship To?

  • Domestic: (We currently ship to the Continental United States, Alaska, Hawaii, and US Territories).
  • International: (We currently ship international orders to Only Canada).

♦ Customs And Duties?

Charming You does not pay any customs, duties, or taxes of any kinds on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that Charming You does not pay these fees.

♦ P.O Boxes and Military Addresses - (Shipped via USPS)

We shipped to APO/FPO/DPO and P.O Boxes with standard shipping. Delivery Time to APO/FPO/DPO and P.O Boxes varies and is generally longer than our standard group shipping.

♦ When Will My Order Ship?

Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders typically take 1-2 business days to be processed and shipped. Expedited orders place before 4:00pm PT (7:00pm ET) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

To check the current status of your order or to view your order history, sign into your Charming You account page. If you're having trouble with login, or cannot find your order information, please contact to customer service at order@shopcharmingyou.com or (213) 500 - 6436.

♦ How Can I Track My Order?

Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package. Please allow 24 business hours for the tracking number to activate. Also can track by HERE.

♦ My Tracking Says It Was Delivered, But I Don't Have It. What Now?

If you have any issues with receiving your order, please contact us ASAP at order@shopcharmingyou.com with your order number and a brief description of what's going on so that our Lost Package Investigatory can help you out.

♦ What If My Package is Refused Or Not Delivered?

Refused or undeliverable packages are subject to return shipping costs. If you choose not to have your order re-delivered, we can refund you the cost of the items, but shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.

♦ I Received Damaged Or Incorrect Merchandise. What Can I Do?

If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please submit a request to our Return Center(HERE).

 

Returns

 

 ♦ What Is Your Return Policy?

All Orders Over U.S are eligible for Free Return
(Except Hawaii, Alaska, and Canada)

We offer free returns for refunds. All returned items must still have the ORIGINAL TAGS on them. Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, make up, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will NOT be accepted. If an item has been worn once, it will not qualify for a return. If any returns do not meet these requirements, the return request will be refused and you will receive an email notification. If we still receive NOT-APPROVED returns, the items will return to you and are subject to additional shipping cost. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. SALE items and ACCESSORIES cannot be returned or refunded. For more information, please read our Return Policy under Our Policy menu. 

 ♦ How Do I Make a Return?

Please refer to the Return Policy to ensure that your return meets the criteria stated.

Please go to Return Center(HERE).

Once you complete a return request, we will review and approve(or refuse) the request. Customer will have an email notification from us.

For approved returns, return label will be sent. Please print out the label and put return items in the return plastic bag that is included in your shipment arrived. Securely repackage your items. Enclose a copy of the receipt and drop off at USPS Post Office.

Free Return for all U.S orders. We'll send you a Pre-Paid label for return shipment after return claim is completed via Return Center(HERE). We will receive an email notification regarding the return status. 

 

 

 ♦ When Will I Get My Refund Or Online Store Credit?

You will be notified via the email address associated with your order within 24 hours of your return's arrival. It can take up to 7-10 business days to fully process your return.

Refunds will be issued to the original method of payment or Online Store Credit. Your banking institution may require additional days to process and post this transaction to your account.

 

Payments

 

 ♦ What Forms Of Payment Do You Accept?

When you check out, you'll have payment options to pay with any major credit card providers including Visa, Master Card, American Express, Paypal, After Pay, Discover.

 ♦ How Does AfterPay Work?

Ordering with AfterPay

AfterPay is a "Shop now, enjoy now, pay later" payment option on the site available for orders totaling $20 ~ $1000 that are being shipped within United States. Your order will be paid for using a card of your choice in a 4 equal installments that are automatically charged to you every 2 weeks. The first installment is due at the time of purchase.

  • Returning with AfterPay
AfterPay acts as a middleman in terms of payment. When a purchase is made using AfterPay, AfterPay pays us the full amount for your order so that we can get it shipped out ASAP. AfterPay is the responsible for collecting those funds from you via the payment installments. When a return is made on an order, we issue the refund on our end. and that information is sent over to AfterPay. AfterPay is the responsible for refunding the correct amount based on the return and cancelling or adjusting future payment installments.