FAQ

Listed below are some of our most frequently asked questions about customer accounts, shipping, returns, and payments. If you don’t find the answer to your question, feel free to email us and we’ll be happy to reach out to you!

Customer Accounts

How do I create an account?

Click on the ‘My Account’ icon located in the top right-hand corner. Then click on the ‘Create Account’ link. Fill out the form completely and click the 'Create' button when completed. A confirmation email will be sent to you.

I forgot my password. What do I do?

Click HERE to access the password reset page. Enter the email associated with your account and you will be sent a password reset link.

How do I change or add an address?

Click HERE to log into your account. Once logged in, you can edit and add addresses under ‘Account Details’.

Can I change or cancel my order after I place it?

If you need to make any changes to your order, please call us at (213) 500-6436 or email order@shopcharmingyou.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Orders cannot be canceled once they have begun processing.

What size do I order?

We know that every customer has her own unique shape, which means there is no foolproof way to find the perfect size when shopping online. We do provide a general sizing chart, product description, and other details on every single product page to help you figure out what you need. Please see the size chart on each product page. If you are still not sure about the sizing, please email or call us at (213) 500-6436 and we will be happy to assist you.

How do I use store credit?

To use store credit, please sign up and log in before or during checkout. You can find ‘Store Credit’ under ‘Account Details’ on your account page. Click ‘Store Credit’ and a store credit pop-up window will appear. You will see the balance, personalized code, and history of store credit. You can apply your personalized code on the checkout page to use store credit.

The ‘Add Store Credit’ section is for adding any codes that you receive from promotions. Simply add a code from a promotion and it will be applied to the balance. If you still have any questions regarding store credit, please contact us at order@shopcharmingyou.com for assistance.

Shipping

What shipping methods do you offer?

  • Standard Shipping (Shipped via UPS or USPS)

    Charming You Boutique offers FREE SHIPPING on all domestic orders (except Hawaii, Alaska, and Canada). Processing time is typically between 1-2 business days to be fulfilled and shipped. Orders shipped via standard delivery typically arrive in 3-7 business days (Monday through Friday, not including holidays).

  • For Customers in Hawaii, Alaska, and Canada:

    There will be $8 flat rate standard shipping charges for Hawaii, Alaska, and Canada orders. Please allow an extra 1-3 business days shipping time.

Where do you ship to?

Domestic: We currently ship to the continental United States, Alaska, Hawaii, and U.S. Territories.

International: We currently ship international orders to Canada only.

What about customs and duties?

Charming You Boutique does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. Please be aware that it can happen, and that Charming You Boutique does not pay these fees.

P.O Boxes and Military Addresses (Shipped via USPS)

We ship to APO/FPO/DPO and P.O Boxes with standard shipping. Delivery time to APO/FPO/DPO and P.O Boxes varies and is generally longer than our standard group shipping.

When will my order ship?

Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders typically take 1-2 business days to be processed and shipped. Expedited orders placed before 4:00 PM PT (7:00 PM ET) will be shipped the same day. Weekends and holidays are not business days and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

To check the current status of your order or to view your order history, sign in to your Charming You Boutique customer account page. If you're having trouble with logging in, or cannot find your order information, please contact customer service at order@shopcharmingyou.com or call (213) 500-6436.

How can I track my order?

Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package. Please allow 24 business hours for the tracking number to activate. You can also track your order HERE.

My tracking says it was delivered, but I don't have it. What now?

If you have any issues with receiving your order, please contact us ASAP at order@shopcharmingyou.com with your order number and a brief description of what's going on so that our Lost Package Investigatory can help you out.

What if my package is refused or not delivered?

Refused or undeliverable packages are subject to return shipping costs. If you choose not to have your order redelivered, we can refund you the cost of the items, but the shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.

I received damaged or incorrect merchandise. What can I do?

If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please submit a request to our Return Center.


Returns

What is your return policy?

All contiguous U.S. orders are eligible for free returns.
(Except Hawaii, Alaska, and Canada)

We offer free returns for refunds. All returned items must still have the ORIGINAL TAGS on them. Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, makeup, or smell of cigarette smoke, deodorant, pet hairs, or odors, etc. will NOT be accepted. If an item has been worn once, it will not qualify for a return. If a return does not meet these requirements, the return request will be refused and you will receive an email notification. When we receive a return that does not qualify for a refund, the items will be returned to you and are subject to additional shipping costs. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, or damage. SALE items and ACCESSORIES cannot be returned or refunded. For more information, please read our Return Policy.

How do I make a return?

Please refer to the Return Policy to ensure that your return meets the criteria stated.

Please navigate to the Return Center.

Once you complete a return request, we will review and approve (or refuse) the request. Then, you will receive an email notification from us.

For approved returns, a return label will be sent. Please print out the label and put return items in the return plastic bag that was included when your shipment arrived. Securely repackage your items. Enclose a copy of the receipt and drop off the package at a USPS Post Office.

All contiguous U.S. orders are eligible for free returns. We'll send you a prepaid label for a return shipment after the return claim has been completed via the Return Center. You will receive an email notification regarding the return status.

When will I get my refund or online store credit?

You will be notified via the email address associated with your order within 24 hours of your return's arrival. It can take up to 7-10 business days to fully process your return.

Refunds will be issued to the original method of payment or Online Store Credit. Your banking institution may require additional days to process and post this transaction to your account.


Payments

What forms of payment do you accept?

When you check out, you'll have payment options to pay with any major credit card providers including Visa, Mastercard, American Express, PayPal, AfterPay, and Discover.

How does AfterPay work?

Ordering with AfterPay

AfterPay is a "Shop now, enjoy now, pay later" payment option on the site available for orders totaling $20-$1,000 that are being shipped within the United States. Your order will be paid for using a card of your choice in four equal installments that are automatically charged to your card every two weeks. The first installment is due at the time of purchase.

Returning with AfterPay

AfterPay acts as a middleman in terms of payment. When a purchase is made using AfterPay, AfterPay pays us the full amount for your order so that we can get it shipped out ASAP. AfterPay is responsible for collecting those funds from you via the payment installments. When a return is made on an order, we issue the refund on our end and that information is sent over to AfterPay. AfterPay is responsible for refunding the correct amount based on the return, and canceling or adjusting future payment installments.